Policy
SATISFACTION GUARANTEED
We aim to please our customer in every way possible. We are devoted to providing a great customer experience and a positive, soothing atmosphere.
If you are dissatisfied with one of our technicians please let us know as we will gladly provide another to take care of you.
NAILS SERVICE GUARANTEE
Your satisfaction is important to us. That is why we guarantee our work for up to 3 days of your original service date.
We are known for providing great service and, in the event that your nail should loosen, lift or chip, we will gladly fix it free of charge. We will also do the same for enhancements and gel polish manicures, up to 5 days of their original service date. However, refund will not be available once service has been rendered.
Please call us to schedule a free repair if necessary. After 5 days, any breakage, tears, and corner breaks can be repaired at $5+ each. Please remember nails are jewels, not tools. Be kind to your nails and they can look beautiful for weeks after your service.
Traditional polish services are not guaranteed.
MEDICAL CONDITION
Your safety is our number one concern. As such, please inform our staff, prior to receiving your services, about any special needs or medical condition, injuries, allergies, pregnancy, or anything you feel we will need to know.
Please reschedule your appointment if the following conditions are present: open cuts, sores, and contagious diseases.
01 Appointment Etiquette and Cancellation
Please be on time for all appointments as a courtesy to your service provider and clients who come after you. We do understand that sometimes things come up and unforeseen things happen that may create an on time issue.
In the event this occurs please call to ensure that your service can still be provided or if rescheduling will be necessary. We ask all clients to arrive at the salon 15 minutes prior to their actual appointment time.
Upon your arrival, we request that all cell phone use be at a minimal to respect the other clients who are receiving our relaxing services.
Notice of appointment cancellation should at least 12 hours in advance.
Ready to book an appointment? CLICK HERE TO GET STARTED.
02 Parents with Children
We love to do children’s nails! However, unattended children in the salon is not safe, therefore we do not allow. We use many products that are harmful if ingested or applied to unprotected skin.
If you have children under 10 not receiving nail services, please keep them safe and leave them at home with a sitter. Children under 12 must be accompanied by an adult at all times for their safety.
03 Personal Property
We are be responsible for loss or damages to personal items. Keep them safe with you during your appointment at all time.
We also ask for you to please be respectful to those around you, who are relaxing during their nail services. We may ask you to set your phone to a low volume and use a moderate speaking tone if you need to take a call.
Hands free devices are strongly encourages so you don’t contaminate your nails with dirt and oils from your hair and face during a service.
We may also ask you to put your cell phone away if it becomes difficult for our staff to provide our service for you. Using a cell phone can also slow everyone down, and it wouldn't be fair to our staff, our next clients, and for you to be late for your next engagement.
04 Gift Certificate
Gift Certificates are non-refundable or exchangeable at any time. Gift Certificate will be treated as cash and therefore, cannot be redeemable if lost or stolen. We can only accept Gift Certificates that are purchased from this location only.
05 Refusal of Service
Aura Beauty Spa staff reserve the right to refuse service to anyone with:
- a nail condition we suspect may be contagious
- with open or infected wounds on the treatment area
- with health conditions or illnesses we suspect to be contagious, or fear we could further harm you by our services
- arriving over 15 minutes late for an appointment
- that is rude, mean, inconsiderate or disrespectful to other clients, staff members, or to our properties
If you are not well, we will be happy to reschedule your appointment to a future date. However, our priority is to the safety of our staff and our clients. As such, it is our duty to protect them and refuse service as necessary.
06 Payment
We take ONLY Visa and Mastercard credit cards, non-pin debit cards, and cash.
Your technician will receive her full tip regardless of payment method you choose. Tip (except for parties), nor are any service fees subtracted from them.
Please ensure you have payment with you before you arrive for services. We do not take deferred payments, nor will we allow you to run to your car to get your wallet.
If you are unhappy with our services, we will happily do what we can to meet your expectations. If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.